Holiday Sober Hotline
Effective Date: December 2025
Last Updated: December 2025

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Welcome to Holiday Sober Hotline (“we,” “us,” “our”). By accessing our website (holidaysoberhotline.org) or contacting our hotline, you agree to comply with and be bound by the following Terms & Conditions. If you do not agree, please discontinue use immediately.

These Terms apply to all site visitors, callers, volunteers, and users of our services.

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1. Purpose of Our Service

Holiday Sober Hotline is a non-clinical, peer-support resource offering emotional support from volunteers with lived recovery experience.
We provide:

• Compassionate listening

• Non-judgmental encouragement

• Grounding and sobriety support

• Connection during difficult moments

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We do NOT provide:

• Medical or mental health advice

• Professional therapy

• Crisis intervention

• Suicide prevention services

• Diagnosis, treatment, or detox guidance

• Emergency response

If you are experiencing a medical or mental health emergency or are at risk of harming yourself or others, call 911 or the 988 Suicide & Crisis Lifeline immediately.

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2. Eligibility

You must be 18 years or older to use our hotline or website.

Minors may view educational content on the website but may not use the hotline.

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3. User Responsibilities

By using our website or hotline, you agree that you will:

• Use the service respectfully

• Not harass or threaten volunteers

• Not impersonate another person

• Not engage in abusive, illegal, or harmful behavior

• Not attempt to record, monitor, or misuse hotline communications

We reserve the right to restrict access to the hotline for abusive or harmful behavior.

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4. No Professional Advice

All support provided by volunteers is peer-based, non-clinical, and informational only.
Nothing you hear on the hotline or read on our website should be construed as:

• Medical advice

• Mental health treatment

• A substitute for therapy

• Emergency instruction

• A professional relationship

Always seek advice from qualified healthcare providers for medical or mental health concerns.

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5. Confidentiality & Anonymity

Our hotline is designed for confidentiality and anonymity:

• Calls are not recorded

• Volunteers do not collect identifying details

• We do not store call transcripts

• Personal information shared during conversations is not retained

Exception:
If a caller expresses immediate intent to harm themselves or others, the volunteer may follow safety protocols as legally required.

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6. Website Content

All content on this website—including text, graphics, resources, and informational guides—is provided for educational purposes only.
We make no guarantee that the content is error-free or suitable for all users.

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7. Intellectual Property

All website content, branding, graphics, and materials are the property of Holiday Sober Hotline unless otherwise stated.
You may not:

• Copy

• Reproduce

• Modify

• Sell

• Distribute

• Republish

any content without written permission.

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8. Third-Party Links

Our website may link to third-party resources such as:

• 988 Suicide & Crisis Lifeline

• AA/NA/SMART Recovery

• Treatment locators

• Government information pages

• Mental health tools

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We are not responsible for:

• Content on external sites

• Privacy policies of those sites

• Accuracy of third-party information

You access them at your own discretion.

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9. Limitation of Liability

To the fullest extent permitted by law, Holiday Sober Hotline and its volunteers, advisors, and affiliates are not liable for:

• Any decisions you make based on a conversation

• Any consequences related to sobriety, relapse, or crisis

• Any damages resulting from the use or inability to use our website or hotline

• Technical issues, outages, or service interruptions

Use of our services is at your own discretion and risk.

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10. Indemnification

You agree to indemnify and hold harmless Holiday Sober Hotline, its volunteers, advisors, and partners from any claims, damages, or expenses arising from:

• Your use of the website

• Your use of the hotline

• Your violation of these Terms

• Your violation of any laws or third-party rights

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11. Service Availability

We strive to maintain consistent hotline availability but cannot guarantee:

• 24/7 operation

• Instant volunteer response

• Zero interruptions or technical issues

The hotline may be unavailable at times due to volunteer capacity, maintenance, emergencies, or unforeseen circumstances.

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12. Volunteer Disclaimer

Volunteers are individuals with lived recovery experience, not licensed professionals.
They provide emotional support within the boundaries of our peer-support model.

By using the hotline, you acknowledge:

• Volunteer perspectives are personal

• Volunteers do not represent clinical authority

• Volunteers do not replace professional care

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13. Modification of Services

We may modify, pause, or discontinue any part of our website or hotline at any time without notice.

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14. Updates to Terms & Conditions

We may revise these Terms occasionally.
The “Last Updated” date will reflect the most recent version.
Continued use of the website or hotline indicates agreement with updated Terms.

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15. Governing Law

These Terms are governed by the laws of the United States and the state in which the organization is headquartered (you may specify your state later).

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16. Contact Information

If you have questions about these Terms, please contact us at:

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Holiday Sober Hotline
📧 info@holidaysoberhotline.org